![]() Your ONLY source of information about your refund now is the IRS. Contact us by phone Free and paid users of TurboTax Online and CD/download products can get in touch with customer support by calling 1-88. How do I contact TurboTax How do I request a refund for my TurboTax product Request to access your TurboTax Account. If you still need help, you can contact us at (800) 446-8848. If you cant get into your account because your email address and phone number have changed, fill out our account recovery form. Chat is available from 5:00 AM to 5:00 PM PT seven days a week. TurboTax does not receive any updates from the IRS. This is the most efficient way for you to connect with the right person. How do I contact support To chat with us, select this link. Once your federal return has been accepted by the IRS, only the IRS has any control. Terms and conditions, features, support, pricing, and service options subject. TurboTax does not mail your tax return for you. Use your Intuit Account to sign in to TurboTax. Note: If it says “Ready to Mail” or “Printed” that means YOU have to mail it yourself. Or does your account say “Ready to Mail?” If the IRS accepted it, what does it say here? If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.įirst, check your e-file status to see if your return was accepted: Scroll down to 'Help and Support' and click on 'Contact Us' Pick your product e.g.: 'CD/Download Windows' and Edition e.g. ![]() The second email will tell you if your federal return was accepted or rejected. The first one will say that your return was submitted. When you e-file your federal return you will receive two emails from TurboTax. Our security notices provide an up-to-date list of the latest fake Intuit emails and customer support scams, and steps to take if you think someone is trying to. One here knows the status of your tax refund.
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